Returns & Exchanges

At Puerto Rico Coffee Hub, we take pride in the quality of our artisanal beans and specialty food products. Due to the perishable nature of coffee and food items, we offer replacements or refunds for products that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please inspect your package immediately to ensure your coffee or food products are in perfect condition and match your order details.

• 2.
  Contact Support

  If your order is damaged or incorrect, email our support team within 7 days of delivery with your order number and clear photos of the items in question.

• 3.
  Review Process

  Our team will review your claim within 48 hours to verify the issue and determine the best resolution, whether it be a full refund or a fresh replacement shipment.

• 4.
  Final Resolution

  Once approved, we will process your refund to your original payment method or ship your replacement coffee at no additional cost to you.